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Returns & Refund Policy

Our return and refund policy

Our return and refund policy

Moroccan Bronze does not provide refunds for change of mind, incorrect size choice or damage to the garment caused by the customer.

We do not offer exchanges or returns on any retail stock. Sale items cannot be returned unless faulty. 

Please note that return/exchange shipping costs will be the responsibility of the customer. 

WHAT YOU CAN RETURN FOR EXCHANGE - CLOTHING ONLY

We want you to love your Moroccan Bronze clothing items as much as we do, so if you're not satisfied with your sizing, you can return it for an exchange within 28 days of receiving it (providing it isn’t a Sale item!)

Your return items must meet these conditions to be accepted:

  • Returned within 28 days of delivery
  • Unworn, unwashed and in original condition with all the tags still attached
  • Must not smell of perfume, deodorant, cosmetics or washing powder
  • Not a Sale item

If your return meets these requirements, please contact us within 48hrs of receiving your order with the following information to our email.

FULL NAME

ORDER NUMBER

ADDRESS

CONTACT NUMBER

It can take up to 7 business days for your exchange to be processed once we've received it.

Please return item to:

MOROCCAN BRONZE

PO Box 7308

Kaleen ACT 2617

Important: If your return does not meet these requirements, it will be sent back with shipping charges payable by you, the customer; these costs must be paid to Moroccan Bronze prior to re-shipping Please do not send your returned item as Return to Sender (RTS).

INCORRECT ITEM SHIPPED BY MOROCCAN BRONZE

If you've received an incorrect item or size, please email photos of the incorrect item to  our email  so we can confirm the acceptance of the return. 

Returns shipping costs will be covered by Moroccan Bronze for an incorrect item that has been shipped by us. Once we receive your returned items, we will process the return and notify you regarding your request within seven (7) business days.

Once we receive your item, we will send you Store Credit or a refund in the form of an eGift Card, emailed to you directly from our website. We will process returns within 7 business days of receiving the request.

The Store Credit is valid for 12 months and will cover the total purchase price of the returned items (excluding shipping costs).

FAULTY ITEMS

If your item is faulty and you contact us within 14 days of receiving the item, we will replace it with the same item. If the item is out of stock, we will offer you a refund. We are happy to replace your approved faulty item with the identical item when possible. If you choose not to receive a replacement for a minor fault, this will be considered a “change of mind” and a store credit will be created.

As per the guidelines of Australian Consumer law, a refund may be offered if we cannot repair or replace the faulty garment with the identical item OR if the fault is major problem.

Please note – we advise trying all items on upon receiving them so you can check for faults and notify us within the required timeframes. This is in line with Australian Consumer Guidelines.

Please do not return the item to us directly; first, please email photos of the fault to our email , along with:

  • Full Name
  • Your order number
  • Name of faulty item(s)
  • Description and photos of the fault(s)
  • Address
  • Contact Number

Once it has been reviewed and deemed a fault, we will advise as to what to do next.

Faulty items must be a manufacturing fault. This can include:

  • Open seams
  • Broken zippers or buttons
  • Puckering

An item which has been worn, washed or has makeup stains; or is damaged due to not following proper care instructions may not be classified as faulty by manufacture, therefore may be unsuitable for our fault returns process.

Note: All garments must follow the care instructions.  As our items can be quite delicate, they may get damaged if instructions are not followed. Due to the nature of some fabrics composed for their specific item’s qualities and fit, this can include shrinkage, colour fading and other outcomes. We advise hand washing all Moroccan Bronze Apparel pieces using cold water, using a delicate detergent only; and not be tumble dried.

As per the guidelines of Australian Consumer law, a refund may be offered if we cannot repair or replace the faulty garment with the identical item OR if the fault is major problem.

For any further questions, please email us at our email




 

 

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